Terms & Conditions

These Terms and Conditions govern your access to and use of the RingoSpin platform and any related website, mobile site, games, promotions, customer support services, payment features, and content made available by RingoSpin. By registering an account, accessing the platform, clicking to accept these Terms and Conditions, depositing funds, claiming a bonus, playing pokies, placing any other permitted wager, or otherwise using the services, you agree to be legally bound by these Terms and Conditions. If you do not agree, you must not use the platform.

These Terms and Conditions form a binding agreement between you and RingoSpin. They apply together with any applicable Privacy Policy, Responsible Gambling Policy, Bonus Terms, AML/CTF procedures, game rules, promotional terms, and any additional rules published from time to time for specific products, tournaments, campaigns, or payment methods. Where a specific promotion or game rule conflicts with these Terms and Conditions, the specific rule will apply to that limited extent.

RingoSpin provides services only where doing so is lawful and permitted. Nothing on the platform is intended to be an invitation or offer to any person in a jurisdiction where such use is illegal. It is your responsibility to ensure that your access to and use of the platform is lawful in your location at all relevant times.

1. Definitions

In these Terms and Conditions, unless the context requires otherwise:

“Account” means your registered customer account with RingoSpin.
“Applicable Laws” means all laws, regulations, codes, licence conditions, regulatory guidance, rules, and legally binding requirements that apply to RingoSpin or to you.
“Bonus” means any promotional benefit, including a welcome offer, free spins on pokies, cashback, matched deposit, no-deposit offer, tournament entry, loyalty reward, rebate, or similar incentive.
“Business Day” means a day other than a Saturday, Sunday, or public holiday in the relevant operating jurisdiction.
“Inactive Account” means an Account that has not recorded a login, deposit, withdrawal, or gameplay transaction for a continuous period determined by RingoSpin.
“Pokies” means online slot-style games, including themed reels, jackpots, and similar casino-style content.
“Restricted Jurisdiction” means any country, state, territory, or region where use of the services is prohibited or restricted by law, regulation, sanction, or internal risk policy.
“Services” means the website, games, promotions, wallet, payment tools, support channels, and related features made available by RingoSpin.
“Verification” means any know-your-customer, identity, age, source of funds, source of wealth, address, payment method, affordability, or enhanced due diligence checks requested by RingoSpin.
“You” and “your” mean the person who registers, accesses, or uses the Account or Services.

2. Eligibility

You may only register and use an Account if you satisfy all eligibility requirements at all times. By using the platform, you represent and warrant that:

You are at least 18 years old, or any higher minimum age required under Applicable Laws in your location.
You have the legal capacity to enter into a binding agreement.
You are accessing and using the Services only from a jurisdiction where such use is lawful.
You are not a resident of, located in, or accessing the platform from a Restricted Jurisdiction.
You are not using the platform on behalf of another person.
You are not self-excluded, barred, suspended, or otherwise prohibited from gambling by law, court order, regulator, or self-imposed restriction.
You are not depositing or wagering funds derived from crime or any unlawful source.

RingoSpin may request documentary proof of age, identity, address, payment ownership, and lawful source of funds at any time. Until verification is completed to our satisfaction, we may restrict gameplay, suspend deposits or withdrawals, reverse bonuses, withhold winnings, or suspend or close the Account.

Australia-specific eligibility rules apply where relevant. Under Australian law, gambling services may be subject to strict federal and state or territory controls. References to Australian legal and regulatory requirements in these Terms are included to promote compliance and consumer protection; however, nothing in these Terms should be interpreted as legal advice to you. If you are located in Australia, you are responsible for ensuring your use of the Services complies with all applicable Commonwealth, state, and territory laws.

3. Australian Legal Context

For users in Australia, interactive gambling is regulated by a combination of federal law and state or territory licensing frameworks. The Australian Communications and Media Authority is the federal authority responsible for enforcement of the Interactive Gambling Act 2001 (Cth) in relation to prohibited and unlawful online gambling services, related advertising restrictions, and certain consumer protection measures. Australian customers should be aware that the law distinguishes between different types of gambling products and may prohibit or restrict certain offerings, formats, or methods of access.

RingoSpin reserves the right to restrict, suspend, geo-block, refuse, or terminate access for Australian users where required by law, regulatory developments, compliance reviews, licensing limits, payment restrictions, or operational risk concerns. Where any product, feature, or promotion is unavailable in Australia, that product, feature, or promotion will be deemed void to the extent prohibited by law.

Where sports-related offers are made in a lawful context, Australian users should note that special rules may apply to betting on live events and other event-based markets, including popular events such as AFL, NRL, and horse racing, including the Melbourne Cup. If any event market, promotion, or advertised offer is made available in error to a customer who is not eligible to receive it under Australian law or internal compliance rules, RingoSpin may void the relevant entry, bonus, punt, or payout.

4. Account Registration

To access most Services, you must create an Account using complete, accurate, and current personal information. You must keep your registration details up to date at all times, including your name, residential address, date of birth, email address, telephone number, and payment details.

Only one Account is permitted per person, household, email address, device, IP address, payment instrument, and shared financial environment unless RingoSpin expressly approves otherwise in writing. Duplicate, linked, syndicated, or mass-created Accounts are prohibited. If we reasonably believe that multiple Accounts are linked or controlled by the same person or group, we may suspend, merge, or close those Accounts and void any associated bonuses, free spins, winnings, or withdrawals.

You must choose a secure password and keep your login credentials confidential. You are responsible for all activity conducted through your Account, whether authorised by you or not, unless caused by our proven fault. You must notify customer support immediately if you suspect unauthorised use, compromised credentials, account takeover, device loss, or security breach.

RingoSpin may refuse any application for an Account without giving reasons, to the extent permitted by law. We may also impose additional registration requirements, including identity verification before account activation, in line with anti-money laundering and consumer protection obligations.

5. Verification and KYC

RingoSpin operates strict verification procedures. We may require you to provide one or more of the following:

Government-issued photo identification.
Proof of residential address.
Proof of ownership of a payment card, bank account, PayID, POLi profile, BPAY-linked details, e-wallet, Neosurf voucher source, or crypto wallet.
Bank statements or transaction records.
Evidence of source of funds or source of wealth.
A selfie, video verification, liveness test, or additional authentication steps.
Any document or information reasonably required for compliance, fraud prevention, or account security.

You agree that all verification checks must be completed within the time requested by RingoSpin. Failure to provide satisfactory documents may result in suspension or closure of the Account, cancellation of withdrawals, reversal of deposits where legally required, bonus forfeiture, and reporting to relevant authorities where required by law.

RingoSpin may use third-party verification providers, database checks, sanctions screening, politically exposed person screening, device intelligence, fraud tools, geolocation systems, and transaction monitoring to assess risk and verify customer information.

6. Account Use and Customer Conduct

You must use the Account only for personal entertainment and lawful participation. The following conduct is strictly prohibited:

Using the Account for business, syndicate, arbitrage, or professional advantage play purposes.
Using bots, scripts, auto-clickers, AI-assisted gameplay tools, exploit software, or any device that distorts normal play.
Colluding with other players, including coordinated activity to manipulate outcomes or promotions.
Abusing Bonuses, promotions, payment systems, or technical faults.
Attempting chargebacks, unjustified payment disputes, or transaction reversals.
Using false, stolen, misleading, or third-party identity or payment details.
Harassing staff or other users, or using offensive, abusive, discriminatory, or threatening language.
Uploading malware, attempting unauthorised access, scraping data, or interfering with the platform.

RingoSpin may monitor gameplay, betting patterns, game sessions, login history, device usage, and transaction behaviour to detect prohibited conduct. If suspicious, irregular, or abusive behaviour is identified, we may take action including suspension, voiding transactions, confiscating bonuses or winnings linked to abuse, and permanent closure of the Account.

7. Deposits and Payment Methods

Deposits must be made only using payment methods registered in your own name and lawfully controlled by you. For Australian-facing customers, supported payment methods may include AUD account transfers and locally familiar options such as POLi, PayID, BPAY, Neosurf, Visa, Mastercard, and selected crypto methods, subject to availability, compliance controls, and jurisdictional restrictions.

All deposits are subject to validation, fraud screening, and acceptance by RingoSpin and its payment partners. A deposit is not deemed received until irrevocably cleared and recorded in your Account. RingoSpin may set minimum and maximum deposit thresholds, daily or monthly deposit limits, payment method restrictions, processing fees, currency conversion rules, and enhanced checks for higher-risk transactions.

You must not deposit funds originating from criminal activity, third parties, anonymous instruments where prohibited, or methods used to conceal beneficial ownership. RingoSpin may reject, return, freeze, or review any deposit where legality, ownership, or source is unclear.

Where your Account is denominated in AUD, you are responsible for any bank, card issuer, blockchain, exchange, or intermediary fees. You are also responsible for ensuring the receiving and sending details are correct. RingoSpin is not liable for losses caused by incorrect payment instructions supplied by you.

8. Withdrawals will be processed only after all applicable verification, security, and compliance checks are completed. RingoSpin may require that withdrawals be returned to the same payment method used for deposit where possible, or otherwise to another verified method in your own name.

Withdrawal requests may be delayed, declined, or partially processed where:

Verification remains incomplete.
Bonus terms have not been satisfied.
Payment method ownership is unclear.
The Account is under review for fraud, chargeback risk, responsible gambling concerns, or AML/CTF reasons.
There is a legal or regulatory requirement to restrict the transaction.

RingoSpin may reverse erroneously credited winnings, duplicate withdrawals, or payments resulting from technical faults, settlement errors, incorrect odds, incorrect game results, or system misuse. Where required by law or policy, we may ask for additional documents before releasing funds.

9. Bonuses and Promotions

RingoSpin may offer Bonuses from time to time, including welcome bonuses, free spins on pokies, reload bonuses, cashback, no-deposit offers, tournament prizes, and VIP rewards. All Bonuses are discretionary, can be withdrawn at any time, and are subject to these Terms together with any specific promotional rules published for the offer.

Unless expressly stated otherwise:

Bonuses are limited to one per person, household, address, shared device, shared IP, payment method, and shared environment.
Bonus funds and winnings may be subject to wagering requirements, game weighting, minimum odds or stake rules, maximum bet limits, expiry periods, and restricted games.
Free spins on pokies may be valid only on selected titles and may produce capped winnings.
No-deposit offers may require full verification before any withdrawal is permitted.
RingoSpin may exclude certain games, payment methods, bet types, or customers from an offer.

Bonus abuse is strictly prohibited. Examples include creating multiple Accounts, using low-risk wagering strategies designed mainly to clear wagering requirements, depositing solely to capture a promotion without genuine recreational play, collusion, or any pattern that indicates the offer is being exploited rather than used as intended.

Where bonus abuse, fraud, or breach of promotional rules is suspected, RingoSpin may cancel the Bonus, void related winnings, close linked Accounts, and recover amounts improperly obtained. Participation in a Bonus does not create a vested right until all conditions are met and any review is finalised.

10. Game Rules, Fair Play, and Errors

Each game, including pokies and any table, live, instant-win, or event-based product made available on the platform, may be subject to separate rules describing how outcomes are generated, how wins are calculated, and how rounds are settled. You must read and understand those rules before participating.

All game results are determined by the records stored on our systems or by approved third-party game providers, except where overridden by mandatory law. In the event of discrepancy between what appears on your screen and the back-end system records, the back-end records will prevail unless proven otherwise.

If a game round, jackpot, free spin, payout, promotional credit, price feed, or displayed balance is affected by a technical error, obvious mistake, malfunction, latency issue, operator error, integration issue, or force majeure event, RingoSpin may void the affected transaction or resettle it to the correct amount. Funds, winnings, or bonuses credited in error remain the property of RingoSpin until validly settled.

11. Responsible Gambling

RingoSpin is committed to safer gambling and the prevention of gambling harm. Gambling should be treated as entertainment, not as a way to make money, recover losses, pay debts, or solve financial problems. If your play stops being fun, it is time to take a break.

RingoSpin may provide responsible gambling tools including:

Deposit limits.
Loss limits.
Wager limits.
Session reminders.
Reality checks.
Cooling-off periods.
Temporary suspension options.
Self-exclusion tools.
Account closure requests.

You are responsible for using these tools appropriately, but RingoSpin may also intervene where behaviour suggests a risk of harm. We may contact you, restrict promotions, impose limits, suspend the Account, refuse further gambling, or require a break from play where we reasonably believe this is necessary for player protection.

For customers in Australia, support is available through Gambling Help Online and the National Gambling Helpline on 1800 858 858. BetStop, the National Self-Exclusion Register, may also apply to certain licensed wagering services in Australia. If you register with any relevant exclusion system or inform us that you need support, we may take immediate steps to restrict your Account.

Any attempt to bypass self-exclusion, cooling-off, or safer gambling restrictions using new registration details, another person’s details, alternate devices, or payment methods is a serious breach of these Terms and may result in permanent closure and forfeiture of promotional access.

12. Anti-Money Laundering and Counter-Terrorism Financing

RingoSpin maintains AML/CTF controls designed to detect and prevent money laundering, terrorism financing, fraud, sanctions breaches, and other financial crime. You must not use the platform to transfer value, move funds, layer transactions, convert illicit funds, engage in mule activity, or carry out any transaction lacking a legitimate gambling purpose.

We may monitor deposits, withdrawals, gameplay levels, velocity, device data, geolocation, wallet movement, linked accounts, and unusual patterns such as minimal-risk play, rapid in-and-out transfers, structured deposits, or activity inconsistent with your profile. We may request source of funds or source of wealth evidence at any time.

If we suspect that your Account, transactions, or funds are linked to unlawful activity, we may, without prior notice where legally required:

Suspend or block the Account.
Freeze or delay withdrawals.
Reject or reverse transactions where permitted.
Request further documentation.
File reports with competent authorities.
Disclose information to regulators, law enforcement, payment providers, banks, or other authorised bodies.
Close the Account.

You acknowledge that RingoSpin may be prohibited by law from telling you that a suspicious matter review or report has been made.

13. Self-Exclusion, Suspension, and Closure

You may request Account closure or self-exclusion by contacting customer support. Once confirmed, the restriction will take effect in accordance with our internal procedures and any applicable law. During self-exclusion, you must not attempt to open a new Account or access the Services through alternative means.

RingoSpin may suspend or close your Account immediately if:

You breach these Terms and Conditions.
You fail verification or provide misleading information.
We suspect underage gambling, fraud, collusion, bonus abuse, or AML/CTF risk.
We identify responsible gambling concerns.
We are required to do so by law, regulator, court, payment partner, or internal policy.
Your use of the Services exposes RingoSpin to legal, regulatory, reputational, or security risk.

On closure, RingoSpin may deduct valid charges, chargebacks, reversed bonuses, fraudulent winnings, or other amounts lawfully owed before returning any cleared remaining balance where permitted. Closed Accounts may remain subject to post-closure investigations and regulatory reporting obligations.

14. Intellectual Property and Platform Use

All content on the platform, including branding, software, layouts, graphics, text, logos, databases, game interfaces, design elements, and compiled materials, is owned by RingoSpin or its licensors and is protected by intellectual property laws. You are granted a limited, revocable, non-transferable, non-exclusive licence to access the Services for personal, non-commercial use only.

You must not copy, scrape, modify, reproduce, distribute, reverse engineer, frame, mirror, sell, exploit, or create derivative works from any part of the platform except as expressly permitted by law. Any unauthorised use may result in suspension, legal action, and termination of access.

15. Privacy and Data Use

By using the Services, you consent to the collection, use, verification, storage, disclosure, and transfer of your personal information as described in the Privacy Policy and as reasonably necessary for account management, legal compliance, fraud prevention, customer support, safer gambling, payments, analytics, and service improvement.

Your information may be shared with identity verification providers, payment processors, fraud prevention agencies, game suppliers, professional advisers, auditors, regulators, law enforcement, and group or service entities where necessary for lawful business purposes. Data may be transferred across borders where permitted by law and subject to appropriate safeguards.

You must provide accurate personal information and promptly update any changes. Supplying false or misleading personal information may lead to suspension, closure, and reporting to authorities.

16. Complaints and Dispute Resolution

If you have a complaint, you should first contact customer support at [email protected] with full details, including your username, the relevant transaction or game round, date and time, and a clear description of the issue. RingoSpin aims to review complaints fairly, promptly, and in good faith.

You agree to raise disputes as soon as reasonably possible and, in any event, within any timeframe specified in the relevant game or promotional rules. Complaints raised after unreasonable delay may be harder to investigate and may be rejected where records are no longer reliably available.

RingoSpin may ask for supporting evidence and may place the disputed amount on hold while the matter is investigated. Our decision will be based on available records, game logs, payment confirmations, security data, and any relevant third-party provider information.

If a dispute cannot be resolved internally, RingoSpin may refer the matter to any competent alternative dispute body, regulator, licensing authority, court, or legally appropriate forum, depending on the nature of the complaint and the jurisdiction involved. Nothing in these Terms excludes any consumer rights that cannot lawfully be excluded.

17. Limitation of Liability

To the fullest extent permitted by law, RingoSpin and its officers, employees, contractors, licensors, and partners are not liable for any indirect, incidental, special, consequential, punitive, or economic loss, including loss of profits, loss of opportunity, loss of data, business interruption, or reputational damage arising from or related to your use of the Services.

RingoSpin does not guarantee uninterrupted availability, error-free operation, continuous access, or that the platform will always be free from bugs, delays, cyber incidents, or third-party outages. The Services are provided on an “as is” and “as available” basis, subject to mandatory legal rights.

Nothing in these Terms excludes or limits liability for death, personal injury, fraud, or any liability that cannot be excluded under applicable law. Where liability cannot be excluded but may be limited, RingoSpin’s liability is limited to the minimum extent permitted by law.

18. Indemnity

You agree to indemnify and hold harmless RingoSpin, its affiliates, service providers, officers, employees, and agents from any losses, claims, liabilities, damages, costs, or expenses arising out of:

Your breach of these Terms and Conditions.
Your unlawful use of the Services.
Your misuse of Bonuses or payment systems.
Your infringement of any third-party rights.
Any false, incomplete, or misleading information provided by you.

This indemnity applies except to the extent that the loss was caused directly by RingoSpin’s gross negligence, wilful misconduct, or breach of non-excludable legal obligations.

19. Changes to the Terms

RingoSpin may amend these Terms and Conditions at any time to reflect changes in law, regulation, licensing requirements, products, payment systems, technology, security controls, or business operations. Updated Terms will be posted on the platform with the effective date shown.

Where a change is material, RingoSpin may provide additional notice by email, on-site message, or account notification. Your continued use of the Services after the effective date of the updated Terms constitutes acceptance of the amended Terms. If you do not agree to the changes, you must stop using the Services and request closure of your Account.

20. Force Majeure

RingoSpin is not liable for failure or delay in performance caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, industrial disputes, power failures, telecom failures, cyberattacks, distributed denial-of-service attacks, internet outages, supplier failures, acts of government, regulatory intervention, blockchain congestion, banking disruption, or other force majeure events.

During such events, RingoSpin may suspend or limit some or all Services, delay payments, cancel promotions, void affected game rounds where necessary, and take any reasonable steps needed to preserve system integrity and legal compliance.

21. Severability

If any provision of these Terms and Conditions is found to be unlawful, void, or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect to the maximum extent permitted by law.

22. No Waiver

If RingoSpin does not immediately enforce any right or remedy under these Terms and Conditions, that does not mean the right or remedy has been waived. Any waiver must be express and in writing.

23. Assignment

You may not assign, transfer, charge, or otherwise deal with your rights or obligations under these Terms and Conditions without prior written consent from RingoSpin. RingoSpin may assign or transfer its rights and obligations where reasonably necessary for business, restructuring, outsourcing, or legal purposes.

24. Governing Law

These Terms and Conditions are governed by the law specified in the applicable operating entity’s legal framework, subject to any mandatory consumer rights and statutory protections that apply in your place of residence. For Australian users, mandatory rights under applicable Commonwealth, state, or territory law will continue to apply where they cannot lawfully be excluded.

You agree that any legal claim or dispute not resolved through the complaints process will be submitted to the courts or dispute forum designated by the applicable operating entity, unless mandatory law requires otherwise.

25. Contact Details

For customer support, account questions, complaints, responsible gambling requests, self-exclusion requests, verification issues, or payment queries, please contact:

Email: [email protected].

26. Final Provisions

These Terms and Conditions constitute the entire agreement between you and RingoSpin in relation to your use of the Services, except for any additional policy or specific rule expressly incorporated by reference. They replace any prior statements or understandings relating to the same subject matter, to the extent permitted by law.

By registering an Account, depositing funds, claiming a welcome offer, using free spins on pokies, making a punt, or otherwise accessing the Services, you confirm that you have read, understood, and accepted these Terms and Conditions in full.