Privacy Policy

This Privacy Policy explains how RingoSpin collects, uses, stores, shares, and protects your personal information when you visit the site, create an account, use our services, contact support, make deposits or withdrawals, claim bonuses, play pokies, place bets, or otherwise interact with the platform. It also explains your privacy rights and how you can contact us about your personal information.

RingoSpin is committed to handling personal information in a transparent and responsible way. Where applicable, this Privacy Policy is designed to reflect the principles of the Privacy Act 1988 (Cth), including the Australian Privacy Principles, and may also take account of other data protection standards where relevant to cross-border processing or international service arrangements.

By using RingoSpin, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with it, you should stop using the site and services.

1. Who We Are

RingoSpin provides online gaming and betting-related services through the RingoSpin brand. In this Privacy Policy, “RingoSpin”, “we”, “us”, and “our” refer to the operator responsible for processing your personal information in connection with the site and services.

If you have any questions about this Privacy Policy or want to exercise your privacy rights, you can contact us at:

Email: [email protected].

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

our website and mobile-enabled services;.
account registration and verification processes;.
deposits, withdrawals, and payment processing;.
gameplay activity, including pokies and other gaming products;.
sports betting activity, including betting markets such as AFL, NRL, and horse racing;.
customer service communications;.
promotional and marketing communications;.
security, fraud prevention, and compliance checks; and.
any other interactions you have with RingoSpin.

This Privacy Policy does not necessarily apply to third-party websites, apps, payment providers, identity verification providers, affiliates, or external services that may be linked to or integrated with our platform. Those third parties may apply their own privacy policies and terms.

3. Important Australia Notice

RingoSpin recognises that users located in Australia expect clear privacy disclosures and strong controls over their personal information. This Privacy Policy therefore refers to key Australian legal and regulatory concepts where relevant, including the Privacy Act 1988 (Cth), the Australian Privacy Principles, anti-money laundering and counter-terrorism financing requirements, and gambling-related consumer protection expectations.

Nothing in this Privacy Policy is intended to suggest that any service is offered where doing so would be unlawful. Users are responsible for ensuring that their access to and use of the platform is lawful in their location. If access is restricted, suspended, or denied for legal or compliance reasons, related personal information may still be retained where required for fraud prevention, security, legal compliance, dispute resolution, or record-keeping.

4. The Information We Collect

We may collect personal information directly from you, automatically from your use of the site, from service providers, and from trusted third parties involved in identity, payments, security, analytics, compliance, or support.

Information you provide directly

This may include:

full name;.
date of birth;.
residential address;.
email address;.
phone number;.
username and account credentials;.
payment details;.
identity documents and verification information;.
proof of address;.
source of funds or source of wealth information where required;.
customer support messages and attachments;.
preferences relating to your account, promotions, language, or communications; and.
any other information you voluntarily provide.

Information collected automatically

When you use RingoSpin, we may automatically collect technical and usage information such as:

IP address;.
device identifiers;.
browser type and version;.
operating system;.
time zone and language settings;.
referral URLs;.
pages viewed and clicks;.
session duration;.
log-in activity;.
geolocation indicators derived from technical data;.
gameplay records, including pokies sessions, bets, wins, losses, bonus use, and wagering patterns; and.
cookie and similar tracking data.

Information from third parties

We may receive information from:

payment processors and financial service providers;.
identity and age verification vendors;.
fraud prevention and risk intelligence providers;.
analytics, advertising, and affiliate partners;.
public databases and sanctions or politically exposed person screening services;.
customer support tools and communications platforms; and.
group companies, business partners, or contractors that support service delivery.

5. Sensitive Information

In some circumstances, information collected for compliance, affordability, safer gambling, or identity verification purposes may be regarded as sensitive or high-risk information. This can include identification document numbers, biometric comparison outputs used by verification vendors, source of funds materials, or information relevant to responsible gambling interactions.

We only seek this type of information where reasonably necessary for legal compliance, fraud prevention, account security, responsible gambling obligations, dispute handling, or legitimate operational needs. Where required by law, we will collect and handle such information in accordance with applicable legal standards.

6. How We Use Your Information

We may use your personal information for the following purposes:

to create and manage your account;.
to verify your identity, age, and eligibility;.
to process deposits and withdrawals in AUD and other supported methods;.
to provide access to pokies, promotions, betting products, and account features;.
to administer welcome bonuses, free spins, cashback, loyalty rewards, and no-deposit promotions;.
to provide customer support;.
to monitor gameplay and account behaviour for security, fraud, bonus abuse, chargeback risk, and suspicious activity;.
to comply with legal, regulatory, licensing, anti-money laundering, counter-terrorism financing, know-your-customer, and record-keeping obligations;.
to enforce our Terms and Conditions and other platform rules;.
to personalise content, offers, and user experience;.
to send service messages, transactional notices, security alerts, and policy updates;.
to send marketing communications where permitted;.
to conduct internal analysis, product improvement, and service optimisation;.
to handle complaints, disputes, investigations, and claims; and.
to establish, exercise, or defend legal rights.

We may also use aggregated or de-identified information for analytics, reporting, commercial planning, fraud monitoring, and product development, provided it does not identify you personally.

7. Legal Bases for Processing

Where Australian privacy law applies, we handle personal information in line with applicable obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, including obligations related to transparent management, collection, use, disclosure, security, access, and correction of personal information.

Where another data protection regime is relevant because of cross-border operations, international suppliers, or user location, we may rely on one or more lawful bases such as:

performance of a contract, including providing account services, payments, gameplay, and support;.
compliance with legal obligations, including anti-money laundering, fraud prevention, sanctions screening, tax, and regulatory duties;.
legitimate interests, such as platform security, service improvement, marketing, and abuse prevention, where those interests are not overridden by your rights; and.
consent, where consent is required or otherwise appropriate, such as certain forms of direct marketing or optional cookies.

If consent is used as a legal basis, you may withdraw it at any time, although this will not affect processing already carried out lawfully before withdrawal.

8. Identity, Age, and Compliance Checks

To protect the platform, users, and the wider community, RingoSpin may carry out identity, age, fraud, sanctions, source of funds, payment verification, and other compliance checks. These checks may take place before account activation, before deposits or withdrawals are processed, during the life of the account, or when specific risk triggers are detected.

You may be asked to provide documents such as:

passport, driver licence, or other government-issued ID;.
selfie or liveness verification;.
utility bill or bank statement;.
proof of payment method ownership;.
source of funds documents;.
bank, crypto wallet, or transaction records; and.
other documents reasonably required for security or legal compliance.

If you fail to provide requested information, or if verification cannot be completed satisfactorily, we may restrict services, delay withdrawals, suspend promotions, freeze the account, or close it where permitted by law and our platform rules.

9. Payment Information

We may collect and process payment-related information to facilitate deposits, withdrawals, refunds, reversals, and fraud prevention. Supported methods may include POLi, PayID, BPAY, Neosurf, Visa, Mastercard, and crypto-related transfer methods where available.

Payment transactions may be processed by regulated third-party payment service providers rather than directly by RingoSpin. We may receive limited payment metadata, transaction statuses, wallet details, card type, masked card numbers, bank references, and risk indicators from those providers.

We do not promise that every listed payment method is available to every user at all times. Availability may vary based on your location, verification level, risk profile, currency, technical availability, or third-party provider restrictions.

10. Cookies and Similar Technologies

We use cookies, pixels, tags, software development kits, local storage, and similar technologies to operate the site and improve the user experience.

These technologies may be used to:

keep you signed in;.
remember preferences;.
maintain site security;.
detect fraud and bot activity;.
understand how users navigate the site;.
measure the performance of pages, campaigns, and features;.
personalise offers and promotions; and.
support affiliate attribution and marketing analytics.

Some cookies are strictly necessary for the site to function. Others are optional and may relate to analytics, advertising, or personalisation. Depending on your location and the technology used, you may be able to manage cookie settings through browser controls, cookie banners, or device preferences. Disabling some cookies may affect your experience or prevent parts of the platform from functioning properly.

11. Marketing Communications

We may send you promotional messages about bonuses, free spins on pokies, sports promotions, tournaments, VIP offers, seasonal campaigns, and product updates where permitted by law.

Marketing may be sent by email, SMS, push notification, in-site messaging, or similar channels. You can opt out of marketing communications at any time by using the unsubscribe function in the message, changing account settings where available, or contacting [email protected].

Even if you opt out of promotional messages, we may still send non-marketing communications that are necessary for account administration, legal compliance, security, transactions, or service updates.

12. Sharing Your Personal Information

We may disclose personal information to the following categories of recipients where reasonably necessary:

payment processors and banking partners;.
identity verification and KYC providers;.
anti-fraud, cybersecurity, and risk intelligence vendors;.
customer support and CRM providers;.
cloud hosting, infrastructure, and software providers;.
analytics, product, and communication tools;.
marketing and affiliate service providers;.
auditors, legal advisers, and professional consultants;.
corporate group members, business partners, acquirers, or investors in connection with a transaction;.
law enforcement bodies, courts, regulators, government authorities, or dispute resolution bodies; and.
any other party where disclosure is required or permitted by law.

We may also disclose personal information if necessary to investigate suspicious betting activity, bonus abuse, identity misuse, account takeovers, money laundering risks, cyber threats, or other misuse of the platform.

13. Cross-Border Data Transfers

Your personal information may be stored or processed in countries outside Australia, including countries where our service providers, technical teams, fraud vendors, payment providers, or group companies operate.

Where cross-border disclosures occur, we take reasonable steps to ensure that personal information receives appropriate protection. Depending on the circumstances, this may include contractual protections, internal policies, vendor due diligence, security controls, data minimisation, access restrictions, and other safeguards reasonably designed to protect information handled overseas.

By using the platform and providing your information, you acknowledge that international transfers may occur where necessary for service delivery, support, compliance, payments, fraud prevention, or business operations.

14. Data Security

RingoSpin uses technical, organisational, and administrative measures intended to protect personal information against misuse, interference, loss, unauthorised access, modification, or disclosure.

These measures may include:

encryption in transit and, where appropriate, at rest;.
role-based access controls;.
authentication safeguards;.
monitoring of account and transaction activity;.
fraud detection systems;.
audit logging;.
secure hosting and network protections;.
staff confidentiality obligations; and.
incident response procedures.

No method of transmission over the internet or electronic storage system is completely secure. While reasonable steps are taken to protect your personal information, absolute security cannot be guaranteed.

You are also responsible for maintaining the confidentiality of your password, device access, verification codes, and other account credentials. If you believe your account has been compromised, you should contact support immediately.

15. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including service provision, fraud prevention, dispute handling, legal compliance, tax, accounting, licensing, audit, and record-keeping obligations.

Retention periods may vary depending on:

the nature of the information;.
whether the account remains active;.
legal or regulatory retention requirements;.
limitation periods for claims;.
anti-money laundering obligations;.
the need to investigate complaints, suspicious activity, or chargebacks; and.
operational and security needs.

When personal information is no longer required, it may be deleted, anonymised, or securely destroyed, unless further retention is required or permitted by law.

16. Your Privacy Rights

Subject to applicable law, you may have the right to:

request access to personal information we hold about you;.
request correction of inaccurate, incomplete, or outdated information;.
request details about how your information has been handled;.
request withdrawal of consent where consent applies;.
object to or restrict certain forms of processing where applicable;.
request deletion of information in certain circumstances;.
opt out of direct marketing; and.
make a complaint about the handling of your personal information.

These rights are not absolute and may be limited where exceptions apply, including where retaining or processing information is necessary for legal compliance, fraud prevention, security, dispute resolution, exercise or defence of legal claims, or protection of other users and the platform.

To make a request, contact [email protected]. We may need to verify your identity before acting on your request.

17. Complaints

If you believe that your privacy has been affected or that personal information has not been handled properly, you can contact RingoSpin at [email protected] with full details of your complaint.

Please include enough information for us to investigate, such as your account details, contact information, the issue you are raising, relevant dates, and any supporting documents. We will review the complaint and aim to respond within a reasonable period.

If you are in Australia and are not satisfied with our response, you may also have the right to raise your concerns with the Office of the Australian Information Commissioner, subject to its complaint procedures and eligibility requirements.

18. Responsible Gambling and Welfare-Related Processing

RingoSpin may process certain personal information to support responsible gambling measures, protect users, and comply with internal risk management or external regulatory expectations. This may include monitoring gambling behaviour, deposit patterns, betting intensity, repeated failed withdrawals, unusual pokies activity, rapid cycling of funds, affordability concerns, self-restriction requests, or support interactions that suggest a user may be at risk of harm.

Where appropriate, we may:

contact you about account safety or gambling behaviour;.
apply temporary or permanent account restrictions;.
set deposit or session limits;.
refuse bonuses or promotional participation;.
encourage cooling-off action;.
record self-exclusion or self-limitation measures; and.
direct users to support services.

For users seeking support in Australia, Gambling Help Online can be contacted on 1800 858 858. If your gambling stops being entertainment and starts causing stress, financial harm, or loss of control, it may be time to pause the punt and seek support.

19. Children and Underage Persons

RingoSpin is intended only for adults who are legally permitted to use the services in their jurisdiction. We do not knowingly collect personal information from children or underage persons.

If we become aware that an underage person has provided personal information or attempted to use the platform, we may take steps to disable the account, cancel gameplay, withhold or reverse transactions where legally permitted, and delete or retain relevant information as required for compliance, fraud prevention, or legal obligations.

Parents or guardians who believe that a child has provided personal information can contact [email protected].

20. Third-Party Services and Links

The platform may contain links to third-party websites, software, games, payment interfaces, social media tools, or support resources. These are provided for convenience or service integration only.

RingoSpin is not responsible for the privacy, security, or content practices of third-party services. Users should review the privacy policies and terms of any third-party service they access.

21. Business Transfers

If RingoSpin is involved in a merger, acquisition, restructuring, refinancing, sale of assets, or other corporate transaction, personal information may be disclosed to counterparties, advisers, financiers, and successor entities as part of the due diligence or transaction process, subject to appropriate confidentiality and legal protections where applicable.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal obligations, technology, security practices, business operations, payment methods, compliance requirements, product features, or user expectations.

When changes are made, the revised version will be posted on the site and will take effect from the date stated on the updated page, unless a different effective date is required by law. Where appropriate, we may also notify users by email, account notification, or other reasonable means.

Your continued use of the services after the updated Privacy Policy takes effect will generally mean that you acknowledge the revised terms, to the extent permitted by law.

23. Contact Us

For privacy questions, requests, or complaints, contact:

[email protected].

When contacting support, please use the email address linked to your account where possible and include enough information to help identify your request quickly. This helps us protect your account, verify identity where needed, and respond more efficiently.

24. Summary of Key Points

In short, RingoSpin may collect information needed to run accounts, process payments, verify users, protect the platform, improve services, market offers, and comply with legal obligations. That includes information linked to pokies play, betting activity, deposits and withdrawals, verification checks, support requests, and technical use of the site.

RingoSpin may share information with trusted service providers and authorities where necessary, may transfer information internationally for legitimate operational purposes, and will take reasonable steps to protect information through security and access controls. Users can request access or correction, opt out of marketing, raise privacy concerns, and contact [email protected] with any privacy-related issue.