Privacy Policy

Last updated: April 29, 2026.

RingoSpin is committed to protecting your privacy and handling your personal information in a lawful, transparent, and secure manner. This Privacy Policy explains how RingoSpin collects, uses, stores, shares, and protects personal information when you access or use the website, create an account, participate in gaming, make deposits or withdrawals, contact customer support, subscribe to marketing, or otherwise interact with the platform.

This Privacy Policy is intended for users in Canada. Because privacy rules in Canada can vary by province, this Policy is designed to reflect the requirements of the Personal Information Protection and Electronic Documents Act (“PIPEDA”), as well as other applicable Canadian privacy laws and, where relevant, provincial requirements such as Quebec private-sector privacy rules and Ontario requirements that may apply in regulated iGaming environments. If local laws in your province provide additional rights or protections, those rights will also apply to the extent required.

If you do not agree with this Privacy Policy, please do not use the website or submit personal information through the platform.

1. Who We Are

RingoSpin provides online gaming-related services through ringospin.co. In the course of offering those services, RingoSpin may collect, use, disclose, retain, and safeguard personal information relating to players, visitors, customers, business contacts, and support users.

For privacy-related questions, requests, or complaints, you may contact:

Email: [email protected].

RingoSpin is responsible for personal information under its control and has designated responsibility for privacy compliance within the organization.

2. Scope of This Policy

This Privacy Policy applies to personal information collected through:

• The RingoSpin website and mobile-optimized services;.
• Account registration and account administration;.
• Identity verification and security checks;.
• Deposits, withdrawals, payment processing, and fraud prevention;.
• Customer support communications;.
• Promotional and marketing communications;.
• Cookies and analytics technologies;.
• Responsible gambling, compliance, and legal obligations.

This Policy does not apply to third-party websites, payment providers, software integrations, or external services that may be linked from or integrated with the platform. Those third parties may have their own privacy notices and practices, and users should review them separately.

3. Applicable Privacy Laws

RingoSpin aims to comply with all privacy laws applicable to its operations and users in Canada.

Depending on the circumstances, this may include:

• PIPEDA, which generally governs how private-sector organizations collect, use, and disclose personal information in the course of commercial activities in Canada;.
• Provincial private-sector privacy laws that may apply in provinces such as Quebec, Alberta, and British Columbia;.
• Ontario public-sector or iGaming-related privacy standards where services are offered in a regulated Ontario framework;.
• Anti-spam and electronic marketing rules, including Canada’s anti-spam requirements where commercial electronic messages are sent.

Where RingoSpin processes personal information of individuals located outside Canada, or where foreign laws apply because of the manner in which services are offered, additional legal requirements may also apply. However, for Canadian users, this Policy is primarily designed around Canadian privacy standards.

4. What Personal Information We Collect

“Personal information” means information about an identifiable individual. Depending on how you use RingoSpin, the categories of personal information collected may include:

4.1 Information You Provide Directly

• Full name;.
• Date of birth;.
• Residential address;.
• Email address;.
• Telephone number;.
• Username and account credentials;.
• Payment-related details you submit;.
• Customer support messages and correspondence;.
• Survey responses, preferences, and feedback;.
• Documents submitted for verification.

4.2 Identity and Verification Information

To comply with legal, regulatory, anti-fraud, and age verification requirements, RingoSpin may collect:

• Government-issued identification details;.
• Proof of address;.
• Proof of payment method ownership;.
• Verification images or documents;.
• Information used to authenticate your identity or assess account security.

4.3 Financial and Transaction Information

When you make deposits, withdrawals, or gameplay-related transactions, RingoSpin may collect or receive:

• Deposit and withdrawal amounts;.
• Currency preferences, including CAD accounts where available;.
• Transaction timestamps and status;.
• Payment method type, such as Interac e-Transfer, Interac Online, iDebit, InstaDebit, Visa, Mastercard, or supported cryptocurrency methods;.
• Limited payment instrument details and payment processor identifiers;.
• Chargeback, reversal, and fraud-related information.

For security reasons, RingoSpin does not necessarily store full card details directly where a regulated payment processor or gateway stores those details on its behalf.

4.4 Technical and Usage Information

When you access the platform, certain information may be collected automatically, including:

• IP address;.
• Device type;.
• Browser type and settings;.
• Operating system;.
• Language preferences;.
• Log-in activity;.
• Website navigation data;.
• Session duration;.
• Referral URLs;.
• Cookie identifiers and similar tracking data;.
• Geolocation signals derived from IP or device data where permitted by law.

4.5 Gaming and Account Activity

RingoSpin may also collect:

• Account history;.
• Bonus participation history;.
• Wagering activity;.
• Game preferences;.
• Gameplay records;.
• Login history;.
• Responsible gambling settings;.
• Self-exclusion or limit-setting information;.
• Records related to suspected abuse, collusion, or prohibited conduct.

5. How We Collect Personal Information

RingoSpin collects personal information in several ways:

• Directly from you when you register, deposit, withdraw, contact support, upload documents, or subscribe to communications;.
• Automatically through cookies, log files, analytics tools, device recognition, and similar technologies;.
• From payment providers, identity verification vendors, fraud-prevention vendors, and compliance partners;.
• From public databases, sanctions lists, self-exclusion databases, or legally permitted verification sources;.
• From affiliated service providers and group companies where relevant to account administration, compliance, fraud prevention, or customer support.

You are responsible for ensuring that the information you provide is accurate, complete, and up to date.

6. Why We Use Personal Information

RingoSpin collects and uses personal information only for purposes that are reasonable in the circumstances and permitted by law. These purposes may include:

• Creating and managing your account;.
• Providing access to games, promotions, and account features;.
• Verifying age, identity, and eligibility;.
• Processing deposits, withdrawals, refunds, and payment-related requests;.
• Detecting fraud, money laundering, collusion, chargebacks, abuse, and other security risks;.
• Monitoring gameplay integrity and enforcing terms and conditions;.
• Communicating with you about your account, transactions, support requests, or policy updates;.
• Sending marketing communications where permitted and, where required, based on your consent;.
• Improving website functionality, performance, payment experience, and user experience;.
• Meeting legal, regulatory, tax, licensing, audit, reporting, and responsible gambling obligations;.
• Protecting the rights, safety, property, and legal interests of RingoSpin, its users, and third parties.

RingoSpin may also use de-identified or aggregated data for analytics, service improvement, operational reporting, and business intelligence, provided that such data no longer identifies an individual.

7. Consent

Where required by applicable law, RingoSpin relies on your knowledge and consent for the collection, use, and disclosure of your personal information.

Consent may be obtained in several ways, including:

• Expressly, such as when you tick a box, submit a form, or opt in to marketing;.
• Impliedly, where the purpose is obvious and you voluntarily provide the information for that purpose;.
• Through your continued use of the platform where notice has been provided and the processing is necessary to deliver the requested service.

By registering an account, using the website, or submitting personal information, you understand and agree that RingoSpin may process your personal information as described in this Privacy Policy.

You may withdraw consent in certain circumstances, subject to legal or contractual restrictions and reasonable notice. However, if you withdraw consent for information that is necessary to provide services, verify identity, process payments, or comply with law, RingoSpin may be unable to continue offering some or all services to you.

8. Cookies and Similar Technologies

RingoSpin uses cookies, pixels, software development kits, local storage, and similar technologies to operate the website and improve user experience.

These technologies may be used to:

• Keep you logged in;.
• Remember settings and preferences;.
• Analyze site traffic and usage patterns;.
• Measure campaign effectiveness;.
• Detect suspicious or abusive activity;.
• Personalize content or promotions, where permitted.

Cookies may be categorized as essential, functional, analytics, or marketing cookies. Essential cookies are generally necessary for the operation of the site and may not be disabled without affecting functionality. Other cookies may be managed through browser settings, device controls, or cookie preference tools where available.

Blocking certain cookies may affect account functionality, gameplay experience, or payment flows.

9. Marketing Communications

RingoSpin may send service-related communications that are necessary for account operation, such as messages about deposits, withdrawals, verification, security alerts, policy changes, and customer support.

Where permitted by law, RingoSpin may also send promotional emails, offers, bonus updates, or product news. In some cases, especially under Canadian electronic marketing rules, marketing messages will be sent only where consent has been obtained or another lawful basis applies.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in the message or contacting [email protected]. Opting out of marketing does not stop non-promotional operational or legal communications.

For players in Ontario or other regulated environments, bonus and promotional communications may also be subject to additional gaming advertising and inducement restrictions.

10. When We Share Personal Information

RingoSpin does not sell personal information in the ordinary sense of exchanging it for money. However, personal information may be disclosed to trusted third parties where necessary for legitimate business, legal, compliance, and operational purposes.

These third parties may include:

• Payment processors and banking partners;.
• Interac-related or alternative payment service providers;.
• Identity verification and KYC providers;.
• Fraud detection, AML, and risk-monitoring vendors;.
• Cloud hosting, data storage, and cybersecurity service providers;.
• CRM, analytics, communication, and customer support vendors;.
• Professional advisers, auditors, insurers, and legal counsel;.
• Regulators, law enforcement, government bodies, or dispute-resolution entities where required or permitted by law;.
• Corporate affiliates or successor entities in connection with reorganization, merger, financing, sale, or acquisition.

RingoSpin requires service providers handling personal information on its behalf to use appropriate privacy and security protections and to process the information only for authorized purposes.

11. Cross-Border Transfers

Your personal information may be stored or processed in Canada or in other countries where RingoSpin, its affiliates, or its service providers operate.

When personal information is transferred across provincial or national borders, it may become subject to the laws of the jurisdiction where it is processed, including lawful access requirements imposed by courts, regulators, or public authorities.

Where required by applicable law, RingoSpin will use contractual, organizational, and technical safeguards to protect personal information during cross-border processing and ensure a level of protection appropriate to the sensitivity of the data.

12. Data Retention

RingoSpin retains personal information only for as long as necessary to fulfill the purposes for which it was collected, or as long as required or permitted by applicable law, regulation, licensing conditions, tax obligations, audit requirements, dispute resolution needs, fraud prevention needs, or recordkeeping duties.

Retention periods may vary depending on the type of information and the reason it was collected. For example:

• Account and transaction records may be retained for compliance, audit, and anti-fraud purposes;.
• Verification records may be retained to satisfy legal and regulatory obligations;.
• Support records may be retained to manage disputes and improve service quality;.
• Marketing preferences may be retained to honor suppression or opt-out requests.

When personal information is no longer required, RingoSpin will securely delete, anonymize, or destroy it, subject to legal and technical limitations.

13. How We Protect Personal Information

RingoSpin uses administrative, technical, and physical safeguards appropriate to the sensitivity of the information it holds. These safeguards may include:

• Access controls and role-based permissions;.
• Encryption in transit and, where appropriate, at rest;.
• Secure server and hosting controls;.
• Monitoring for suspicious account activity;.
• Identity verification and account security procedures;.
• Staff confidentiality obligations;.
• Vendor due diligence and contractual controls;.
• Backup and recovery procedures.

However, no method of transmission over the internet or method of electronic storage is completely secure. As a result, while RingoSpin takes reasonable steps to protect personal information, absolute security cannot be guaranteed.

Users should also take steps to protect themselves, including using strong passwords, safeguarding login credentials, and contacting support promptly if unauthorized activity is suspected.

14. Age Restrictions

RingoSpin is not intended for minors or persons below the legal age for gambling or digital consent in the relevant jurisdiction. RingoSpin does not knowingly collect personal information from individuals who are under the legal age to use the service.

If RingoSpin becomes aware that personal information has been collected from an underage individual in violation of applicable law or platform rules, it may suspend the account, void activity where permitted, and delete or restrict the data as required by law.

15. Responsible Gambling and Sensitive Use Cases

As part of operating a gaming platform, RingoSpin may process information related to responsible gambling, player protection, account restrictions, self-exclusion requests, affordability or risk checks where required, and interactions with customer protection tools.

This may include:

• Deposit, wager, and loss patterns;.
• Limit-setting preferences;.
• Temporary cooling-off actions;.
• Self-exclusion records;.
• Support interactions related to gambling concerns;.
• Compliance interventions intended to reduce gambling-related harm.

Where required or appropriate, RingoSpin may use this information to promote safer play, comply with legal or regulatory duties, investigate harmful or suspicious activity, and restrict access to services.

Players seeking support for gambling-related harm in Canada may consider local resources such as ConnexOntario at 1-866-531-2600 or the Problem Gambling Helpline at 1-888-230-3506, depending on their province and available services.

16. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to personal information held about you;.
• Request correction of inaccurate or incomplete information;.
• Withdraw consent in certain cases;.
• Request information about how your data has been used or disclosed;.
• Request deletion or anonymization where applicable and where retention is not required by law;.
• Request to unsubscribe from marketing communications;.
• Challenge compliance with applicable privacy obligations.

In some provinces, including Quebec, additional rights may apply, such as the right to request cessation of dissemination or other rights recognized under local law.

To exercise your rights, contact [email protected]. RingoSpin may need to verify your identity before processing a request. Certain requests may be limited where legal exemptions, ongoing investigations, fraud-prevention requirements, security concerns, or retention obligations apply.

17. Accuracy and Updating Your Information

RingoSpin seeks to ensure that personal information is as accurate, complete, and current as necessary for the purposes for which it is used.

You can help by promptly updating account details if your name, address, email, telephone number, payment information, or other relevant details change. In some cases, changes may require additional verification before taking effect.

18. Data Breaches and Incident Response

If personal information under RingoSpin’s control is affected by a security incident, RingoSpin will assess the nature and scope of the incident and take appropriate containment, remediation, and notification steps.

Where required by applicable Canadian law, RingoSpin will notify affected individuals and/or relevant authorities if a breach creates a real risk of significant harm or if another reporting threshold applies.

RingoSpin may also maintain records of security incidents as required by law.

19. International Standards and GDPR References

Although RingoSpin is focused on Canadian users under this Policy, some users may be familiar with international privacy concepts such as those found in the General Data Protection Regulation (“GDPR”). Where operationally appropriate, RingoSpin may apply privacy practices that are broadly aligned with internationally recognized principles such as transparency, purpose limitation, data minimization, security, accountability, and user access rights.

However, unless specifically stated or legally required, references to GDPR-style rights do not mean the GDPR automatically applies to every user or every processing activity. Canadian law, including PIPEDA and applicable provincial legislation, remains the primary privacy framework for users in Canada.

20. Third-Party Services and External Links

The website may contain links to external websites, payment environments, verification tools, app providers, social media services, or promotional partners. If you leave the RingoSpin website or interact with a third-party service, your information may be governed by that third party’s own privacy practices.

RingoSpin is not responsible for the privacy, content, security, or data-handling practices of independent third parties that are not under its control. Users should review applicable third-party privacy policies before submitting personal information.

21. Quebec and Bilingual Considerations

RingoSpin recognizes that users in Quebec may prefer French-language information and that privacy obligations in Quebec may differ from those in other provinces. Where required, RingoSpin may provide French-language notices, consent language, or policy materials and may implement province-specific privacy measures to reflect applicable Quebec law.

If there is a conflict between this Policy and mandatory privacy rights under applicable Quebec legislation, the legal requirements of that legislation will prevail.

22. Changes to This Privacy Policy

RingoSpin may update this Privacy Policy from time to time to reflect changes in law, regulation, technology, services, payment methods, security practices, or operational needs.

When changes are made, RingoSpin will post the revised version on the website and update the “Last updated” date at the top of the Policy. Where required by law, RingoSpin may provide additional notice or request renewed consent.

Continued use of the platform after an updated Privacy Policy becomes effective may constitute acknowledgment of the updated terms, to the extent permitted by law.

23. Contact and Complaints

Questions, requests, complaints, and privacy-related concerns may be sent to:

[email protected].

RingoSpin will review privacy complaints and requests in accordance with applicable legal requirements. If you believe your privacy concern has not been properly addressed, you may also have the right to contact the relevant privacy regulator or oversight body in your province or territory, including the Office of the Privacy Commissioner of Canada where applicable.

24. Legal Basis and Fair Processing Statement

RingoSpin collects, uses, and discloses personal information only where there is a legitimate and lawful reason to do so. Depending on the context, that lawful basis may include your consent, the need to provide requested services, compliance with legal or regulatory obligations, fraud-prevention and security needs, enforcement of contractual terms, or other purposes permitted under applicable privacy law.

RingoSpin is committed to limiting collection to what is necessary, using personal information only for identified purposes or compatible purposes, protecting information with appropriate safeguards, and providing users with meaningful information about privacy practices.

25. Important Notice About Gaming Compliance

Because online gaming is a regulated or restricted activity in parts of Canada, privacy practices may intersect with licensing, identity verification, anti-money laundering reviews, payment screening, geolocation, and responsible gambling obligations. This means RingoSpin may sometimes be legally required to retain, review, or disclose certain account and transaction data even if a user requests deletion, withdrawal of consent, or account closure.

Where that occurs, RingoSpin will continue to protect the information and retain it only for as long as necessary to meet those legal and compliance obligations.